Complaints and Dispute Settlement Scheme

Advocacy

a. Dirkzwager participates in the Complaints and Dispute Settlement Scheme for the Legal Profession.

b. Dirkzwager’s complaints procedure concerns the procedure maintained by Dirkzwager for handling complaints by its clients about the service by a Dirkzwager lawyer.

c. If, with the aid of this complaints procedure, Dirkzwager is unable to resolve complaints by a client about the service by a Dirkzwager lawyer in a manner that is acceptable to the client, the client may submit the complaints to the Disputes Committee for the Legal Profession (Geschillencommissie Advocatuur) (hereinafter: the Disputes Committee) within twelve months after written settlement.

d. All disputes as a result of the conclusion and/or the performance of the service by a Dirkzwager lawyer, including all disputes about contested invoices and/or invoices from Dirkzwager that have remained unpaid, shall, at the request of the client and/or Dirkzwager, be resolved by the Disputes Committee in accordance with the Legal Profession Disputes Committee Rules (Reglement Geschillencommissie Advocatuur) (hereinafter: the Rules). Should the dispute concern an assignment by a private client, the Rules provide a binding advice, unless the client turns to the ordinary court within a month after Dirkzwager has handled the complaint. In the event of a collection of a claim from a private client, settlement by binding advice shall occur only if the client deposits the outstanding amount with the Disputes Committee. If he does not do so, the procedure for that collection shall be arbitration. Should the dispute concern an assignment by a corporate client, the Rules provide for arbitration.

e. For the application of the Complaints and Dispute Settlement Scheme for the Legal Profession, a private client is understood to mean a client who is a natural person and therefore not a legal entity and who, when issuing the assignment to Dirkzwager, was not acting in the exercise of a profession or business. For the application of the Complaints and Dispute Settlement Scheme for the Legal Profession, a corporate client is understood to mean a client who is not a natural person according to the definition provided above.

Advocacy complaints officer:
Mr. M. Baneke
P.O. Box 3045
6802 DA Arnhem

The Rules can be obtained from the secretary of the Disputes Committee at the address: P.O. Box 90600, 2509 LP The Hague.

Notarial practice

a. The Disputes Committee for the Legal Profession is not authorised to issue a decision about disputes between a (candidate) civil-law notary and a client of Dirkzwager.

b. The Complaints and Dispute Settlement Scheme for the Notarial Profession applies to handling complaints by Dirkzwager’s clients about the service by (candidate) civil-law notaries. See also http://www.dzw.gr/255fe and www.degeschillencommissie.nl

Notarial complaints officer:
Mr. T.K. Lekkerkerker,
P.O. Box 111
6800 AC Arnhem

Mr. K.A. Veerbeek, deputy,
P.O. Box 1104
6501 BC Nijmegen